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Denodo servers are not starting

Hello team, We are not able to start denodo servers, when clicked on start button getting error message as **An error was found while starting the program:Cannot run program "cmd.exe" (in directory "C:\Denodo\DenodoPlatform_8.0_\bin"): CreateProcess error=5, Access is denied** I have checked the logs but nothing is captured there and we have a valid licence as well. Please help! Thanks
user
28-12-2021 11:19:24 -0500
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3 Answers

Hi, Going through the question, the error ‘Cannot run program “cmd.exe” (in directory “C:\Denodo\DenodoPlatform8.0\bin”): CreateProcess error=5, Access is denied’ occurs due to the following reasons: * If there is a space in the installation path. * The user who is installing the Denodo Platform doesn't have necessary permission in the installation path. In order to overcome this issue, I would perform the following steps: * I would ensure that the user who is executing the install.exe must have full privileges over the file path where the Denodo Platform is installed. For [GUI](https://community.denodo.com/docs/html/browse/latest/en/platform/installation/using_the_graphical_installation_wizard/using_the_graphical_installation_wizard) installation, you must run the "install.exe" as administrator. * I would also ensure that the installation path is on the direct drive path rather than under any of the windows folders, like Program Files or System32 etc. You could refer to the similar community[ Q&A](https://community.denodo.com/answers/question/details?questionId=9060g000000XfFSAA0&title=An+Error+occurs+when+I+installed+Denodo+express+7.0+in+64bit+win+7+%26+10) for more information. Hope this helps!
Denodo Team
29-12-2021 07:14:53 -0500
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Hi, Thanks for the answer, but we are not doing any installation, it has been done already and all the servers were starting properly before. Can you please suggest how to fix it. Thanks!
user
30-12-2021 01:33:33 -0500
Hi, The error ‘An error was found while starting the program:Cannot run program “cmd.exe” (in directory “C:\Denodo\DenodoPlatform8.0\bin”): CreateProcess error=5, Access is denied’ occurs when the user is starting the Denodo Platform doesn’t have enough privileges. It is recommended to launch the Denodo Platform with Administrator privileges, by right-clicking on the Denodo shortcut and click “Run as administrator”. For instance, you can also launch the Denodo Platform by executing the denodo_platform.bat (for windows) or denodo_platform.sh (for Linux) located in the <DENODO_HOME>\bin directory with the Administrator privileges. For more details, you can refer to the [Launching the Denodo Platform Control Center](https://community.denodo.com/docs/html/browse/8.0/en/platform/installation/denodo_platform_control_center/launching_the_denodo_platform_control_center/launching_the_denodo_platform_control_center) section of the Denodo Platform Installation Guide. If you still need help and you have a valid support user account, please open a new support case at the Denodo[ Support Site](https://support.denodo.com/MainPage.do) so that the support team can assist you. Hope this helps!
Denodo Team
30-12-2021 07:28:52 -0500
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