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authentication failed

Hello, I downloaded and installed the data express software (denodo-express-install-8_0-win64.zip), but the default login account admin‖admin authentication failed, hope to get technical support, thank you!
user
05-06-2023 02:23:01 -0400
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3 Answers

Hi, Before logging in into the Virtual DataPort Administration Tool or Denodo Design Studio, please make sure that the Virtual DataPort server is up and running. You can check the instructions mentioned in the documentation [Starting the Virtual DataPort Server](https://community.denodo.com/docs/html/browse/8.0/en/vdp/administration/starting_virtual_dataport/starting_the_virtual_dataport_server/starting_the_virtual_dataport_server) to know the different ways to start the Virtual DataPort server. Please also make sure that the host name and port number you are using is correct. These are the [Virtual DataPort server configuration](https://community.denodo.com/docs/html/browse/8.0/en/platform/installation/using_the_graphical_installation_wizard/components_and_configuration_of_virtual_dataport/components_and_configuration_of_virtual_dataport) you have set during the [installation](https://community.denodo.com/docs/html/browse/8.0/en/platform/installation/using_the_graphical_installation_wizard/using_the_graphical_installation_wizard) of the platform. During the installation, it is recommended to use the default ports of each product, but in case you need to use different ports, make sure that these ports are free and open in the firewall. You can check the documentation [Default Ports Used by the Denodo Platform Modules](https://community.denodo.com/docs/html/browse/8.0/en/platform/installation/appendix/default_ports_used_by_the_denodo_platform_modules/default_ports_used_by_the_denodo_platform_modules#default-ports-used-by-the-denodo-platform-modules) for more information. You can also further troubleshoot the issue by checking the logs, which is located at `<DENODO_HOME>/logs/vdp/vdp.log`. You can find out more how the logging system works in the documentation [Configuring the Logging System](https://community.denodo.com/docs/html/browse/8.0/en/vdp/administration/appendix/configuring_the_logging_engine/configuring_the_logging_engine). You might also be interested to check [this answer](https://community.denodo.com/answers/question/details?questionId=906Du00000000rHIAQ&title=%27Denodo+Virtual+DataPort+Administration+Tool%27+displays+a+message+that+the+admin+account+is+incorrect+when+running+for+the+first+time) from the community that has a similar case. Hope this helps!
Denodo Team
06-06-2023 00:03:26 -0400
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thanks for answer,this is the vdp-admin.log: 29388 [SwingWorker-pool-2-thread-2] WARN 2023-06-06T15:40:42.321 com.denodo.vdb.vdbinterface.client.VDBProxy [] - openClientConnection: com.denodo.vdb.vdbinterface.common.VDBServerException: The username or password is incorrect from server; nested exception is: com.denodo.vdb.vdbinterface.common.VDBServerException: The username or password is incorrect java.rmi.RemoteException: com.denodo.vdb.vdbinterface.common.VDBServerException: The username or password is incorrect from server; nested exception is: com.denodo.vdb.vdbinterface.common.VDBServerException: The username or password is incorrect at com.denodo.internal.o.a.r.client.UnicastRef.translateServerError(UnicastRef.java:301) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.o.a.r.client.UnicastRef.getResponseResult(UnicastRef.java:291) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.o.a.r.client.UnicastRef.invoke(UnicastRef.java:170) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.o.a.r.client.RMIInvocationHandler.invokeRemote(RMIInvocationHandler.java:160) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.o.a.r.client.RMIInvocationHandler.invoke(RMIInvocationHandler.java:137) ~[denodo-asyncrmi.jar:8.0.7] at com.sun.proxy.$Proxy29.open80Extended(Unknown Source) ~[?:?] at com.denodo.vdb.vdbinterface.client.VDBProxy.doIVDBManagerOpen(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.client.VDBProxy.openConnection(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.client.VDBProxy.openClientConnection(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.client.AbstractVDBProxy.openClientConnection(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.common.connection.VDBConnectionImpl.<init>(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.common.connection.VDBPoolableConnectionImpl.<init>(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) ~[?:?] at jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) ~[?:?] at jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) ~[?:?] at java.lang.reflect.Constructor.newInstance(Constructor.java:490) ~[?:?] at com.denodo.vdb.vdbinterface.common.connection.ProxyVDBConnectionUtil.newIVDBPoolableConnectionInstance(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.common.datasource.pool.VDBConnectionFactory.create(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.common.datasource.pool.VDBConnectionFactory.makeObject(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at org.apache.commons.pool2.impl.GenericObjectPool.create(GenericObjectPool.java:889) ~[commons-pool2.jar:2.7.0] at org.apache.commons.pool2.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:424) ~[commons-pool2.jar:2.7.0] at org.apache.commons.pool2.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:349) ~[commons-pool2.jar:2.7.0] at com.denodo.vdb.vdbinterface.common.datasource.pool.VDBConnectionPool.borrowObject(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.common.datasource.VDBPoolableDataSource.getConnection(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.admin.model.vdbserverproxy.VDBServerProxy.getVDBConnection(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.vdbserverproxy.VDBServerProxyConnection.doGetConnection(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.vdbserverproxy.VDBServerProxyConnection.getConnection(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.serverfacade.VDBServerFacade.login(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.serverfacade.VDBServerFacade.login(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.gui.model.connection.VDPConnections$1.doInBackground(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.gui.model.connection.VDPConnections$1.doInBackground(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at javax.swing.SwingWorker$1.call(SwingWorker.java:304) ~[?:?] at java.util.concurrent.FutureTask.run(FutureTask.java:264) ~[?:?] at javax.swing.SwingWorker.run(SwingWorker.java:343) ~[?:?] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?] at java.lang.Thread.run(Thread.java:834) ~[?:?] Caused by: com.denodo.vdb.vdbinterface.common.VDBServerException: The username or password is incorrect at com.denodo.vdb.vdbinterface.server.VDBManagerImpl.open80(Unknown Source) ~[?:?] at com.denodo.vdb.vdbinterface.server.VDBManagerImpl.open80Extended(Unknown Source) ~[?:?] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:?] at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?] at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?] at com.denodo.internal.o.a.r.server.ObjectRef.invoke(ObjectRef.java:110) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.o.a.r.netty.RMIServerHandler.dispatch(RMIServerHandler.java:182) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.o.a.r.netty.RMIServerHandler.channelRead(RMIServerHandler.java:79) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.i.n.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.i.n.channel.AbstractChannelHandlerContext.access$600(AbstractChannelHandlerContext.java:61) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.i.n.channel.AbstractChannelHandlerContext$7.run(AbstractChannelHandlerContext.java:425) ~[denodo-asyncrmi.jar:8.0.7] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?] at com.denodo.internal.i.n.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) ~[denodo-asyncrmi.jar:8.0.7] ... 1 more 29393 [SwingWorker-pool-2-thread-2] DEBUG 2023-06-06T15:40:42.326 com.denodo.vdb.vdbinterface.client.VDBProxy [] - Enter method destroyClientConnection() afe64c79-0cdc-43c2-b12f-05f6e6970cc6 29393 [SwingWorker-pool-2-thread-2] DEBUG 2023-06-06T15:40:42.326 com.denodo.internal.o.a.r.ModulesManager [] - start: removeClientModulesInstance. com.denodo.internal.o.a.r.config.Configuration@1c9dc882 clientid afe64c79-0cdc-43c2-b12f-05f6e6970cc6. Status: {com.denodo.internal.o.a.r.config.Configuration@1c9dc882=com.denodo.internal.o.a.r.Modules@12bb1fb9} 29393 [SwingWorker-pool-2-thread-2] DEBUG 2023-06-06T15:40:42.326 com.denodo.internal.o.a.r.ModulesManager [] - end: removeClientModulesInstance. com.denodo.internal.o.a.r.config.Configuration@1c9dc882 clientid afe64c79-0cdc-43c2-b12f-05f6e6970cc6. Status: Instances: result: RemoveResult{remainingPools=0, removedPool=com.denodo.internal.o.a.r.pool.FixedConnectionPool@5499cb84} 29393 [SwingWorker-pool-2-thread-2] DEBUG 2023-06-06T15:40:42.326 com.denodo.internal.o.a.r.pool.FixedConnectionPool [] - close(): afe64c79-0cdc-43c2-b12f-05f6e6970cc6 poolClosed? : false 29395 [DNI I/O-Client(0)] DEBUG 2023-06-06T15:40:42.328 com.denodo.internal.o.a.r.pool.FixedConnectionPool [] - close(): afe64c79-0cdc-43c2-b12f-05f6e6970cc6 poolClosed? : true 29395 [SwingWorker-pool-2-thread-2] INFO 2023-06-06T15:40:42.328 com.denodo.internal.o.a.r.Modules [] - Executing a full close of modules 29397 [SwingWorker-pool-2-thread-2] WARN 2023-06-06T15:40:42.330 com.denodo.vdb.vdbinterface.common.connection.ProxyVDBConnectionUtil [] - Error instantiating a VDBPoolableConnection instance java.lang.reflect.InvocationTargetException: null at jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) ~[?:?] at jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) ~[?:?] at jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) ~[?:?] at java.lang.reflect.Constructor.newInstance(Constructor.java:490) ~[?:?] at com.denodo.vdb.vdbinterface.common.connection.ProxyVDBConnectionUtil.newIVDBPoolableConnectionInstance(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.common.datasource.pool.VDBConnectionFactory.create(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.common.datasource.pool.VDBConnectionFactory.makeObject(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at org.apache.commons.pool2.impl.GenericObjectPool.create(GenericObjectPool.java:889) ~[commons-pool2.jar:2.7.0] at org.apache.commons.pool2.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:424) ~[commons-pool2.jar:2.7.0] at org.apache.commons.pool2.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:349) ~[commons-pool2.jar:2.7.0] at com.denodo.vdb.vdbinterface.common.datasource.pool.VDBConnectionPool.borrowObject(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.common.datasource.VDBPoolableDataSource.getConnection(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.admin.model.vdbserverproxy.VDBServerProxy.getVDBConnection(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.vdbserverproxy.VDBServerProxyConnection.doGetConnection(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.vdbserverproxy.VDBServerProxyConnection.getConnection(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.serverfacade.VDBServerFacade.login(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.serverfacade.VDBServerFacade.login(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.gui.model.connection.VDPConnections$1.doInBackground(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.gui.model.connection.VDPConnections$1.doInBackground(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at javax.swing.SwingWorker$1.call(SwingWorker.java:304) ~[?:?] at java.util.concurrent.FutureTask.run(FutureTask.java:264) ~[?:?] at javax.swing.SwingWorker.run(SwingWorker.java:343) ~[?:?] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?] at java.lang.Thread.run(Thread.java:834) ~[?:?] Caused by: com.denodo.vdb.vdbinterface.common.connection.VDBConnectionException: authentication error: The username or password is incorrect at com.denodo.vdb.vdbinterface.common.connection.VDBConnectionImpl.<init>(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] at com.denodo.vdb.vdbinterface.common.connection.VDBPoolableConnectionImpl.<init>(Unknown Source) ~[denodo-vdp-client.jar:8.0.7] ... 25 more Caused by: com.denodo.vdb.vdbinterface.common.VDBServerException: The username or password is incorrect at com.denodo.vdb.vdbinterface.server.VDBManagerImpl.open80(Unknown Source) ~[?:?] at com.denodo.vdb.vdbinterface.server.VDBManagerImpl.open80Extended(Unknown Source) ~[?:?] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:?] at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?] at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?] at com.denodo.internal.o.a.r.server.ObjectRef.invoke(ObjectRef.java:110) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.o.a.r.netty.RMIServerHandler.dispatch(RMIServerHandler.java:182) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.o.a.r.netty.RMIServerHandler.channelRead(RMIServerHandler.java:79) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.i.n.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.i.n.channel.AbstractChannelHandlerContext.access$600(AbstractChannelHandlerContext.java:61) ~[denodo-asyncrmi.jar:8.0.7] at com.denodo.internal.i.n.channel.AbstractChannelHandlerContext$7.run(AbstractChannelHandlerContext.java:425) ~[denodo-asyncrmi.jar:8.0.7] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?] at com.denodo.internal.i.n.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) ~[denodo-asyncrmi.jar:8.0.7] ... 1 more 29535 [AWT-EventQueue-0] INFO 2023-06-06T15:40:42.468 com.denodo.vdb.vdbinterface.client.util.datasource.DataSourceLocator [] - DataSource removed successfully. 29547 [AWT-EventQueue-0] ERROR 2023-06-06T15:40:42.480 com.denodo.vdb.admin.gui.components.connection.ConnectionPanel [] - Connection error: com.denodo.vdb.admin.model.vdbserverproxy.VDBServerProxyException: authentication error: The username or password is incorrect at com.denodo.vdb.admin.model.vdbserverproxy.VDBServerProxy.getVDBConnection(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.vdbserverproxy.VDBServerProxyConnection.doGetConnection(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.vdbserverproxy.VDBServerProxyConnection.getConnection(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.serverfacade.VDBServerFacade.login(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.model.serverfacade.VDBServerFacade.login(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.gui.model.connection.VDPConnections$1.doInBackground(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at com.denodo.vdb.admin.gui.model.connection.VDPConnections$1.doInBackground(Unknown Source) ~[denodo-vdp-admintool.jar:8.0.7] at javax.swing.SwingWorker$1.call(SwingWorker.java:304) ~[?:?] at java.util.concurrent.FutureTask.run(FutureTask.java:264) ~[?:?] at javax.swing.SwingWorker.run(SwingWorker.java:343) ~[?:?] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?] at java.lang.Thread.run(Thread.java:834) ~[?:?] 29623 [DNI I/O-Client(0)] DEBUG 2023-06-06T15:40:42.556 com.denodo.internal.i.n.buffer.PoolThreadCache [] - Freed 7 thread-local buffer(s) from thread: DNI I/O-Client(0)
user
06-06-2023 04:15:52 -0400
Hi, From the error information from the logs, it seems that the credentials received by the server are incorrect. I am able to reproduce the same error messages when an incorrect username or password is entered in the login page. For a fresh installation of Denodo Express, the default admin credentials is admin/admin. Kindly review that you are entering the user and password in lowercase, as both username and password are case-sensitive. Hope this helps!
Denodo Team
08-06-2023 03:46:12 -0400
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