If you are a user with a valid Support account, you may open a support case at the [Denodo Support Site](https://support.denodo.com/MainPage.do) and the support team will help you. If this is your case, I’d recommend you to do that because you’ll be able to upload any content you want (i.e. screenshot, logs, vql files, zip files).
If you don’t have a valid Support account but you work with a customer that has it, you can ask your customer to open the support case and our support team will help you as well.
Hope this helps!