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cannot login to vtp

error message 27326191 [Server status checker] ERROR 2020-05-13T06:54:16.418 com.denodo.platformlauncher.programmanager.HTTPServerConnector [] - Http error 404 27326199 [Server status checker] ERROR 2020-05-13T06:54:16.426 com.denodo.platformlauncher.programmanager.HTTPServerConnector [] - Http error 404 27339272 [Server status checker] ERROR 2020-05-13T06:54:29.499 com.denodo.platformlauncher.programmanager.HTTPServerConnector [] - Http error 404 27339288 [Server status checker] ERROR 2020-05-13T06:54:29.515 com.denodo.platformlauncher.programmanager.HTTPServerConnector [] - Http error 404 27352374 [Server status checker] ERROR 2020-05-13T06:54:42.601 com.denodo.platformlauncher.programmanager.HTTPServerConnector [] - Http error 404
user
12-05-2020 21:25:46 -0400

1 Answer

Hi, The error details are minimal so I am not sure what could be the actual cause of the issue you are facing but I would recommend the following steps for troubleshooting: * If you are connecting through a load balancer then try to connect to VDP server directly and bypass the load balancer. * Try to check if the VDP server is running using the Ping script. Refer this documentation for the [Ping Script](https://community.denodo.com/docs/html/browse/7.0/vdp/administration/cluster_architectures_server_backup/how_to_check_if_a_virtual_dataport_server_is_alive/how_to_check_if_a_virtual_dataport_server_is_alive#using-the-ping-script). * If there is a firewall then make sure that it is turned off for testing purposes. * Make sure that the required ports are open. The default ports used by the Virtual DataPort server can be found in the [knowledge base article for Ports needed by VDP server](https://community.denodo.com/kb/view/document/Ports%20needed%20by%20the%20VDP%20Server?category=Operation) For further details on the issue, refer to the vdp.log file. Hope this helps!
Denodo Team
13-05-2020 04:56:55 -0400
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