In order to get more information for the error I would try to enable the debug mode in the <DENODO_HOME>\conf\launcher\log4j2.xml file by changing the log levels from "ERROR" to "DEBUG". Then I would try to start the Denodo Platform Control Center again in order to retrieve new logs. After that, check the logs which are stored by default in the <DENODO_HOME>/logs/launcher folder and see if there is some valuable log information.
If you are a user with a valid support account, you may open a support case at the Denodo Support Site and the Support Team will help you. If this is your case, I’d recommend you to do so, as the Support Team will be able to assist you better.
Hope this helps!