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Server shutdown without information

We are doing a client POC with a partner license. The Denodo server is being shutdown randomly the last few weeks (although the computer is running from weeks ago without restarting). I have the main services (VDP server etc) prepared to be restared automatically in Windows, but it does not work, and I have to start the services manually when I enter the desktop. Furthermore: the logs does not give any shutdown information, so I cannot know the reason. Is this due to the license restrictions?
14-07-2020 03:16:36 -0400

1 Answer

Hi, The Server shutdowns can occur due to different reasons/errors. In this scenario, I would enable Denodo Monitor to track the server activities. I would also [monitor]( the servers using Diagnostic & Monitoring Tool to check if they are working as expected. You could take a look at [Denodo Monitor]( section under the Virtual DataPort Administration Guide and [Creating Diagnostics]( section under the Diagnostic & Monitoring Tool Guide for more information. In case if it is a license issue, then I would check the 'solution-manager' and 'license-manager' logs present under '<SOLUTION_MANAGER_HOME>/logs' folder for more details. Regarding starting the Denodo servers (like Virtual DataPort, Scheduler server, etc.) automatically in Windows, I would follow the steps from [Configure Windows Services]( section of the Denodo Platform Installation Guide which explains how to start these services in an automatic fashion. Hope this helps!
Denodo Team
14-07-2020 07:55:15 -0400
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