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Failing to connect

Failing to connect (via the browser on port 9090 and 9999 respectively, web design studio or virtual data port ) to the denodo VM. its a sentos7 denodo pre backed instance I have installed denodo on it and have started denodo and from the admin tool I can connect but frfom a browser I cant. Please help.
Denodo VM
user
28-09-2021 09:51:38 -0400
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3 Answers

Hi For this scenario, I would perform the following checks: * Check if any firewall is blocking port 9090 * Check if the port number 9090 is not used by another application. If any, then I would kill that process and try to start all servers again. Also, I would check for errors in the log files of the Virtual DataPort server and the Web Design Studio located in the ***<DENODOHOME>/logs*** folder. You can have a look at the Knowledge Base article [Ports needed by the VDP Server](https://community.denodo.com/kb/en/view/document/Ports%20needed%20by%20the%20VDP%20Server) for more information. Hope this helps!
Denodo Team
29-09-2021 09:47:07 -0400
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design-studio-backend.log
user
29-09-2021 14:52:56 -0400
Hi I would analyze the log file **design-studio-backend.log** located in the <DENODOHOME>\logs\design-studio folder for any errors that causing this issue. If you still need help and you have a valid support user account, please open a new support case at the [Denodo Support site](https://support.denodo.com/) so that the support team can assist you. Hope this helps!
Denodo Team
07-10-2021 09:17:04 -0400
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