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Denodo express 8.0 Installation error

Hi, I found error messages below when installing Virtual DataPort of Denodo express 8.0. on Windows 10. After installation, I clicked Denodo Platform 8.0 on startmenu, and click "Virtual DataPort" and "LAUNCH" on TOOLS on Denodo Platform Control Center but it didn't work, there was no reaction. I checked "bin" derectory and found none of four bat files below there, as error messages told. Could you please let me know how to solve the issue? "C:\Denodo\DenodoPlatform8.0\bin\designstudio_service.bat":CreateProcess error=2, 指定されたファイルがみつかりません。 "C:\Denodo\DenodoPlatform8.0\bin\datacatalog_service.bat":CreateProcess error=2, 指定されたファイルがみつかりません。 "C:\Denodo\DenodoPlatform8.0\bin\vdpservice.bat":CreateProcess error=2, 指定されたファイルがみつかりません。 "C:\Denodo\DenodoPlatform8.0\bin\diagnosticmonitoringtool_service.bat":CreateProcess error=2, 指定されたファイルがみつかりません。
user
21-05-2023 22:53:28 -0400
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5 Answers

Hi, I once had an issue like this, it usually occurs because of a damaged installer file, I would suggest you to uninstall the Denodo Express, delete the installer file you have used, download it again from the Denodo site and try to install it again, this may fix the issue for you. Hope this helps!
Denodo Team
24-05-2023 09:25:44 -0400
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I am facing similar issue and have tried with fresh installer file. Which is resulting in same error. [ WARNING:Cannot run program "C:\Denodo\Denodo 8.0\setup\common\configure.bat": CreateProcess error=5, Access is denied] [ WARNING:Cannot run program "C:\Denodo\Denodo 8.0\setup\common\configure_tls_configurator.bat": CreateProcess error=5, Access is denied] [ WARNING:Cannot run program "C:\Denodo\Denodo 8.0\setup\apache-tomcat\configure.bat": CreateProcess error=5, Access is denied] [ WARNING:Cannot run program "C:\Denodo\Denodo 8.0\setup\common\deploy_denodo_sso.bat": CreateProcess error=5, Access is denied] [ WARNING:Cannot run program "C:\Denodo\Denodo 8.0\setup\vdp-admin\configure.bat": CreateProcess error=5, Access is denied] [ WARNING:Cannot run program "C:\Denodo\Denodo 8.0\setup\vdp\deploy_design_studio.bat": CreateProcess error=5, Access is denied] [ WARNING:Cannot run program "C:\Denodo\Denodo 8.0\setup\vdp\configure_designstudio_service.bat": CreateProcess error=5, Access is denied] [ WARNING:Cannot run program "C:\Denodo\Denodo 8.0\bin\designstudio_service.bat": CreateProcess error=2, The system cannot find the file specified]
user
 Edited on: 01-09-2023 08:16:25 -0400
Hi, We had this kind of issue before, and it was hard to figure out what is the root cause, it could be due to various reasons, but it is effective to solve it by downloading the new installer file from another PC (maybe also under another network environment), then transfer the installer file to your PC and install it. You can have a try. Hope this helps!
Denodo Team
18-07-2023 05:37:39 -0400
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Hi Denodo Team, I tried installation as suggested, but we are getting same error. Please advise further to solve this issue. Thanks!
user
 Edited on: 01-09-2023 08:16:25 -0400
Hi, Usually this issue is related to your OS and I can list some possible reasons: 1. There is a space in the installation path. 2. The user who is installing the Denodo Platform doesn't have necessary permission in the installation path. 3. The path where the installer is decompressed contain any double-byte (not the installing path, the path where you decompressed the installer) Also, you can refer [here](https://community.denodo.com/docs/html/browse/latest/en/platform/installation/appendix/troubleshooting_the_installer/troubleshooting_the_installer#:~:text=the%20Denodo%20Platform.-,Start%20the%20installer%20in%20debug%20mode%3A,-To%20run%20the) to run the installer in debug mode, to see if any error happens. If you still need help and you have a valid support user account, please open a new support case at the [Denodo Support Site](https://support.denodo.com/home) so that the support team can assist you. Hope this helps!
Denodo Team
19-07-2023 01:55:07 -0400
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