ServiceNow¶

ServiceNow is an IT management tool that allows organizations to manage all aspects of their IT infrastructure including asset management, IT Service Management (Incident management, problem management, change management, etc.), CMDB (component management database) management of IT assets and devices, etc.

You can configure Denodo to retrieve data from ServiceNow by creating JSON data sources and base views in Denodo using the ServiceNow REST API.

As ServiceNow manages a very large amount of data and views, it may be a hard work to add all the required data sources and base views into Denodo. To make this process easier and faster, you have available a ServiceNow wizard. You just have to configure a few parameters and click on Import to create into your Denodo server the needed data sources and views to get access to the following functionalities of ServiceNow:

• Incident

• Problem

• Product Catalog

ServiceNow menu¶

Importing Artifacts¶

To open this wizard, click the menu File > New > Data source and select ServiceNow.

ServiceNow wizard¶

Enter the following parameters:

• Database. Name of the database in which the ServiceNow views will be created.

• User. The username in ServiceNow.

• Password. The password in ServiceNow.

• Password is encrypted. If you have set an encrypted password. Otherwise, leave this field empty.

• Base URL. Your ServiceNow instance.

Now, click Execute import to create the data sources and the views to query ServiceNow.

ServiceNow data sources and views¶