Requests of External Elements¶

Requests created on an external element can be listed in this pill and also in my requests page.

Requests created for the external element¶

The list of requests is displayed in a table containing the following information:

• Id: numeric identifier of the request created. It allows the user to open the details of the request.

• Number of unread notifications: link to the notifications of the request.

• Status: status of the request:

  • New: new request created.

  • In progress: request administrator is working on the request.

  • Completed: request administrator has marked the request as completed.

  • Canceled: the request can be canceled by the owner or a request administrator to indicate that it is no longer valid.

  • Denied: the request administrator has not accepted the request.

• Priority: Low, Medium, High or Critical.

• Created at: date of creation.

• Modification date: date of the last modification made in the request.

• Summary: short title for the request.

Default behavior will list the active requests (new, in progress, completed). If you want to see all the requests created press the “Show all” toggle to add canceled and denied requests to the list.

To create a request just click on the desired option in the Actions menu and fill in the fields:

Workflow request a question creation¶

• Summary: a title for the request.

• Description: a description for the request. It can be changed later unless the request becomes canceled.

• Priority: a value for the priority: Low, Medium, High or Critical.